Threeyem Publishers, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, our return and refund policy is designed to be as straightforward as possible.

Eligibility for Returns

Return Period

You may return any eligible item within 3 days of receiving your order.

Condition

Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Non-Returnable Items

    Custom or personalized products, sale items, and gift cards are not eligible for returns.

How to Initiate a Return

 

Contact Us:

To start a return, contact our customer service team at [ (044) 42166729 | +91 98403 61227 ] within 3 days of receiving your order. Please provide your order number and a brief explanation of why you wish to return the item.

Receive a Return Authorization

Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.

Return Shipping

Pack the item securely, including all original packaging, and send it back to us using a trackable shipping method. Please include the RA number on the outside of the package.

Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid return shipping label.

Refund Timeline

  • Inspection and Processing

    Once we receive your returned item, we will inspect it to ensure it meets the return conditions. This process typically takes 3-5 business days.

  • Refund Approval:

    If your return is approved, we will process your refund within 2-3 business days. You will receive a confirmation email once the refund has been issued.

  • Refund Method

    Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the replacement item. This ensures that you receive your desired product as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping charges. Photos of the damaged item may be required for processing.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us for further assistance.